Updated on Wednesday, 6 October 2021 - 4:24pm
Organization:
ICICI BankTOLL FREE NUMBER(S):
- 1800 200 3344 (All Operator - 9 a.m. to 6 p.m. from Monday to Friday)
- 1800 103 8181 (Wealth / Private Banking)
ALL INDIA NUMBER(S):
- 1860 120 7777 (Personal Banking)
- 1860 120 6699 (Corporate / Business / Retail Institutional Banking)
- 1860 120 3399 (Private banking customer)
- 040-7140-3333 (Phone Banking)
- 9594-612-612 (Missed call - Account Balance)
- 9594-613-613 (Missed call- last 3 transaction)
- 92222-08888 (SMS Service)
- 92156-76766 (SMS to Non-financial transaction)
- 92222-99998 (Get assistance on call- by missed call)
- +91-40-7140 3333 (NRI Banking)
- 84448-84448 (Gold loan missed call no.)
Website:
Official Website1860 120 7777 (Personal Banking)
Call this number for credit card queries
IVRS Menu -
- Prees 0- Card unblock,card missing/stolen
- Press 1- For account statement
- Press 2- For credit card/prepaid card
- Press 3- Loan,home finance,demat account
- Press 4- Account application status
- Press 5- (PPMJJY) Pradhan mantri jeevan jyoti yojana
Install App
Important Links
- ATM / Branches
- Internet Banking
- SMS Banking
- Unclaimed Deposits
- Compliments and Complaints
- Cash Deposit Machine Branches
- Online Dispute Resolution
- Functioning Heads
- Business Heads
Customer Care Numbers
| Personal Banking | All India : 1860 120 7777 |
| Wealth / Private Banking | All India : 1800 103 8181 |
| Corporate / Business / Retail Institutional Banking | All India : 1860 120 6699 |
| Domestic customers travelling overseas (only available from numbers outside India) | Personal Banking / Wealth / Private Banking +91-40-7140 3333 |
| Corporate / Business / Retail Institutional Banking +91-22-3344 6699 |
Personal Banking - Alternate Numbers
| City | Contact Number |
|---|---|
| Delhi | 011-33667777 |
| Mumbai | 022-33667777 |
| Kolkata | 033-33667777 |
| Chennai | 044-33667777 |
Corporate/Business/Retail Institutional Banking
| City | Contact Number |
|---|---|
| Delhi | 011-33446699 |
| Mumbai | 022-33446699 |
| Kolkata | 033-33446699 |
| Chennai | 044-33446699 |
Missed Call Service
- To check A/C Balance, you may give a missed call on 9594 612 612 or
send an SMS as IBAL to 9215 676 766/ 5676 766 to get the balance details - To check last 3 transactions, you may give a missed call 9594 613 613 or
send an SMS as ITRAN to 9215 676 766 / 5676 766 to get last 3 transaction details
Recharge
Prepaid Mobile Recharge
- SMS to 9222208888 from your registered mobile number
- MTOPUP <space> 10-digit mobile number <space> Recharge amount <space> Last 6 digits
of your ICICI Bank Account Number
Broadband Recharge
- SMS to 9222208888 from your registered mobile number
- MTOPUP <space> Broadband No. <space> Operator Name <space> Recharge Amount <space> Last 6 digits
of your ICICI Bank Account Number
DTH Recharge
- SMS to 9222208888 from your registered mobile number
- DTH <space> Subscriber's ID <space> Operator Name <space> Recharge Amount <space> Last 6 digits of
your ICICI Bank Account Number
SMS Banking
Financial Transactions
SMS <Message Format> to 9222208888
| Service Name | Message Format | Example |
|---|---|---|
| Prepaid Mobile Recharge | MTOPUP (space) 10-digit Mobile Number (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number | If the last 6 digits of my account number are 123456, to recharge a Vodafone number 9811654321 for Rs. 100, I will send the following SMS to 9222208888 MTOPUP 9811654321 Vodafone 100 123456 |
| DTH Recharge | DTH (space) Subscriber ID (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number | If the last 6 digits of my account number are 123456, to recharge a TATASKY number 1005825110 for Rs. 100, I will send the following SMS to 9222208888 DTH 1005825110 TATASKY 100 123456 |
| Retrieve MMID | MMID (space) last 4 digits of your account number | If the last 4 digits of my account number are 1234, to retrieve MMID, I will send the following SMS to 9222208888 MMID 1234 |
Non-Financial Transactions
Unbilled Call Facility
| Bank Account | Dial This Number |
|---|---|
| Balance Enquiry | 9594612612 |
| Last 3 transactions | 9594613613 |
Non-financial Transactions
SMS to 9215676766
| Bank Account | Primary Account | Non-Primary Account |
|---|---|---|
| Balance Enquiry | IBAL | IBAL(space)Last 6 digits of Account No* |
| Last 3 transactions | ITRAN | ITRAN(space)Last 6 digits of Account No* |
| Cheque Status Enquiry | ICSI Cheque No. | ICSI(space)Cheque No (space)Last 6 digits of Account No* |
| Stop Cheque Request | ISCR Cheque No. | ISCR(space)Cheque No (space)Last 6 digits of Account No* |
| Cheque Book Request | ICBR | ICBR(space)Last 6 digits of Account No* |
| View Presented Bills | IVIEW(space)Biller Nickname | IVIEW(space)Biller Nickname |
| Credit Card | ||
| Balance Enquiry | IBALCC(space)Last 6 digits of Credit Card | |
| Reward Points | IRPCC(space)Last 6 digits of Credit Card | |
| Last Payment | ILPCC(space)Last 6 digits of Credit Card | |
| Payment Due Date | IPDDCC(space)Last 6 digits of Credit Card | |
| *Last 6 digits of Credit Card number not required to specify if only 1 Credit Card is linked to your User ID Please provide one character space between the keyword and parameter(s) | - | |
| Demat Account | ||
| Holding Enquiry | IBALD (space) last 8 digits of account | |
| Transaction Status | ITRAND (space) please enter the document type and slip number | |
| Bill Enquiry | IBILLD (space) last 8 digits of account | |
| ISIN Enquiry | ISIND (space) please enter any scrip descriptor | |
| Loan Account | ||
| Amortisation Schedule | IAMT(space)16 Digits of Loan Account Number | |
| Income Tax Certificate Provisional | IITP(space)16 Digits of Loan Account Number | |
| Income Tax Certificate Final | IITF(space)16 Digits of Loan Account Number | |
| Reschedulement Letter | IRSL(space)16 Digits of Loan Account Number | |
| Reset Letter | IRTL(space)16 Digits of Loan Account Number | |
| Loan Agreement Copy | ILAC(space)16 Digits of Loan Account Number | |
| Interest Certificate | IINT(space)16 Digits of Loan Account Number | |
| Welcome Letter | IWEL(space)16 Digits of Loan Account Number | |
| Other Service | ||
| Status of Service Request Raised | SR(space)Service Request Number | |
| Locate ATM | ATM(space)PINCODE | |
| Locate BRANCH | BRANCH(space)PINCODE | |
| Locate Bank@HomeDropBox | BHOME(space)PINCODE | |
| Get One Time Password for Internet Banking transactions instantly | IBOTP | |
Update Contact Details
(Communication Address ,Mobile Number,Email ID)
Through Customer Care
Call Toll free number 1800 200 3344
Through Post
ICICI Bank Limited,
RPC Mumbai,
5th Floor, A-Wing, Autumn Estates
Chandivali Farm Road, Chandivali
Land Mark:Next to Chandivali Studio, Opp MHADA
Andheri-East,
Mumbai- 400072,India
Debit Card User
- Enter your Account Number.(OR) Debit Card and your registered Mobile Number to receive your User ID
Credit Card User
- Enter your Credit Card Number and registered Mobile Number to receive your User ID.
Forgot /Generate Online Password
- Enter your userid and your registered Mobile Number
SMS Service
Financial Transactions: SMS <Message Format> to 9222208888
| SERVICE NAME | MESSAGE FORMAT | EXAMPLE |
|---|---|---|
| Prepaid Mobile Recharge | MTOPUP (space) 10-digit Mobile Number (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number | If the last 6 digits of my account number are 123456, to recharge a Vodafone number 9811654321 for Rs. 100, I will send the following SMS to 9222208888 SMS to 9222208888: MTOPUP 9811654321 Vodafone 100 123456 |
| DTH Recharge | DTH (space) Subscriber ID (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number | If the last 6 digits of my account number are 123456, to recharge a TATASKY number 1005825110 for Rs. 100, I will send the following SMS to 9222208888 SMS to 9222208888: DTH 1005825110 TATASKY 100 123456 |
| Retrieve MMID | MMID (space) last 4 digits of your account number | If the last 4 digits of my account number are 1234, to retrieve MMID, I will send the following SMS to 9222208888 SMS to 9222208888 MMID 1234 |
Non-financial Transactions: Unbilled Call Facility
Dial the following phone numbers from your registered phone. The call will disconnect after first ring and you will receive an SMS containing the requisite information.
| Bank Account | Dail This Number |
|---|---|
| Balance Enquiry | 9594612612 |
| Last 3 transactions | 9594613613 |
Non-financial Transactions: SMS to 9215676766
| Bank Account | Primary Account | Non-Primary Account |
|---|---|---|
| Balance Enquiry | IBAL | IBAL(space)Last 6 digits of Account No* |
| Last 3 transactions | ITRAN | ITRAN(space)Last 6 digits of Account No* |
| Cheque Status Enquiry | ICSI Cheque No. | ICSI(space)Cheque No (space)Last 6 digits of Account No* |
| Stop Cheque Request | ISCR Cheque No. | ISCR(space)Cheque No (space)Last 6 digits of Account No* |
| Cheque Book Request | ICBR | ICBR(space)Last 6 digits of Account No* |
| View Presented Bills | IVIEW(space)Biller Nickname | IVIEW(space)Biller Nickname |
Credit Card
| Services | Format |
|---|---|
| Balance Enquiry | IBALCC(space)Last 6 digits of Credit Card |
| Reward Points | IRPCC(space)Last 6 digits of Credit Card |
| Last Payment | ILPCC(space)Last 6 digits of Credit Card |
| Payment Due Date | IPDDCC(space)Last 6 digits of Credit Card |
Other Services
| Services | Format |
|---|---|
| Status of Service Request Raised | SR(space)Service Request Number |
| Locate ATM | ATM(space)PINCODE |
| Locate BRANCH | BRANCH(space)PINCODE |
| Locate Bank@HomeDropBox | BHOME(space)PINCODE |
| Get One Time Password for Internet Banking transactions instantly | IBOTP |
NRI Banking
Personal Banking / Wealth / Private Banking:+91-40-7140 3333
Corporate / Business / Retail Institutional Banking :+91-22-3344 6699
Open NRI Account
Number: 914040661850
Call Service
| Toll Free Numbers | |
| From USA Call on 18664242448 | |
| From UK Call on 0 8081 314 151 | |
| From Singapore Call on 800 101 2553 | |
| From Canada Call on 18664242448 | |
| From Australia Call on 0011-800-0424-2448 | |
| From Europe | |
|---|---|
| Belgium | 00-800-0424-2448 |
| Finland | 990-800-0424-2448 |
| France | 00-800-0424-2448 |
| Germany | 00-800-0424-2448 |
| Ireland | 00-800-0424-2448 |
| Italy | 00-800-0424-2448 |
| Luxembourg | 00-800-0424-2448 |
| Netherlands | 00-800-0424-2448 |
| Portugal | 00-800-0424-2448 |
| Spain | 00-800-0424-2448 |
| From UAE Call on 8000 9114 001 | |
| From Bahrain Call on 800 04 877 | |
| From India - For NRIs when in India Call on 1800-102-5600 | |
| Non Toll Free Numbers to India (From any Country) Call on 91-40-3099 8025 | |
| Contact Numbers of other Offices | |
| Bahrain Call on + 973 17 576 161 | |
| Hong Kong Call on +852-22342651, +852- 22342655 | |
| Sri Lanka Call on + 94 11 4242448 | |
| Russia Call on + 7 495 981 4988 | |
Request a Call
On submitting the request, Phone Banking Service Representative will
contact you within 15 minutes from number 91-4040661850.
Service Requests
Click here if you want to request for your services
Overseas Branches
| Bahrain Branch ICICI Bank Ltd. Manama Centre, Manama Kingdom of Bahrain Tel:+ 973 17 576 161 Fax: + 973 17 221 200 | Bangladesh Representative Office ICICI Bank Ltd., 12th floor, Unique Trade Center (UTC Building), 8 Panthapath, Dhaka -1215 Tel: +8802 8155392 +880 28155 409 Fax: +8802 8143424 |
Canada Subsidiary ICICI Bank Canada Don Valley Business Park 150 Ferrand Drive, Suite 700, Toronto, ON M3C 3E5 Tel: + 1 416 360 0909 Fax: + 1 647 436 1178 | China Representative Office ICICI Bank Ltd. RM 2585, 25/F, Wheelock Square, 1717 Nanjing West Road, Jingan District, Shanghai 200 040, China Tel: + 86 21 61575169 / 70 Fax: + 86 21 61575388 |
Dubai Representative Office ICICI Bank Ltd., Suite No. 404, The Business Centre Building, Khalid Bin Al Waleed Street, Near Burjuman, P O Box: 28758, Dubai, U.A.E. Tel: + 8000 9114 001 (toll free) Fax: + 971 4 396 6994 | Abu Dhabi Representative Office ICICI Bank Ltd., No.107-108, Al Otaiba Towers, Mashreq Bank-Siemens Building, Electra Street, P O Box: 31276, Abu Dhabi, U.A.E. Tel.: 8000 9114 001 (toll free) Fax: +971 2 622 8410 |
Hong Kong Unit 1504B-1505, Level 15, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong Tel: + (852) 2234 2651/2234 2655 Fax: + (852) 2234 7613 | Singapore Branch ICICI Bank Ltd. 9 Raffles Place, # 50-01 Republic Plaza, Singapore- 048619 Tel: + 65 6723 9288 Fax: + 65 6723 9268 |
| South Africa Representative Office ICICI Bank Limited 3rd floor, West Building, 88, Stella Street, Sandown, Sandton, Johannesburg 2196 PO Box 78261, Sandton, Johannesburg 2146 Tel: +27 11 6767800 (Board) Fax: +27 11 7839748 (Board) | Sri Lanka Branch ICICI Bank Ltd. 58, Dharmapala Mawatha, Colombo 07, Sri Lanka. Tel: + 94 11 4242448 |
| UK Subsidiary ICICI Bank UK PLC (For list of branches, | - |
KYC Detail
KYC guidelines of RBI mandate banks to collect three type of proofs from their customers.
- They are Recent Photograph
- Proof of identity such as Aadhar Care /PAN Card
- Proof of address
Click here to download the form the site
Form Center
ICICI Phone Banking Centre
ICICI Bank Ltd.,
ICICI Bank Tower, 7th Floor,
Survey no.:115/27, Plot No. 12,
Nanakramguda, Serllingampally,
Hyderabad-500032
Registered Office
ICICI Bank Tower, Ground Floor,
BKC Road, Bandra Kurla Complex,
Mumbai Suburban Maharashtra - 400 051
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